Privacy Policy

1. Collection of Personal Information

As a visitor to the Website, you may browse and engage in certain activities without providing any personal information. Depending on the nature of the activity, some information requested may be mandatory and some may be voluntary. If mandatory information is not provided, you may not be able to complete that activity.

When you register on Hugsandgifts.com or place an order, we may collect personal information including, but not limited to, your name, phone number, delivery address, email address, account password, order details, purchase history, and interactions with our Website, in order to provide our products and services to you.

2. Updating Your Personal Information

You have the right to access, review, correct, update, or delete your personal information and privacy preferences at any time. This can generally be done by logging into your account and accessing the “My Profile” section.

For security reasons, certain sensitive information may only be modified by contacting our support team. We will respond to such requests within a reasonable period, in accordance with applicable laws.

3. Use of Personal Information

Hugs and Gifts collects and uses personal information to provide services, fulfil orders, comply with legal obligations, and improve our products and Website. We do not sell or rent your personally identifiable information to third parties.

Cancellation Policy – Customised Products

• Process payments and fulfil orders.
• Respond to customer service requests and queries.
• Administer and manage your account.
• Send order confirmations and service-related communications.
• Inform you about offers and promotions (with opt-out options).
• Detect, investigate, and prevent fraud or illegal activities
• Improve our Website, services, and user experience
• Customize content based on your preferences

Lawful Disclosure: In certain circumstances, we may be required to disclose personal information to comply with applicable laws, court orders, or government requests, or to protect our legal rights, prevent fraud, ensure safety, or address matters of public interest.

4. Information Sharing with Service Providers

Hugs and Gifts uses third-party service providers such as payment gateways, logistics partners, IT service providers, and communication platforms to perform services on our behalf. We share only the information necessary for them to perform such services.

All service providers are contractually obligated to protect your personal information and to use it solely for providing services to Hugs and Gifts.

5. Data Retention

We retain your personal information only for as long as your account remains active, as required to provide our services, or as necessary to comply with legal obligations.

To delete your account or request cessation of data usage, contact us at support@hugsandgifts.com.

6. Unsubscribe / Opt-Out

You may opt out of receiving promotional communications by updating preferences in the “My Profile” section or using the unsubscribe link. Transactional communications will continue as required.

7. Protection of Your Personal Information

Your personal information is stored on secure servers with password-protected access and encrypted transmission using industry-standard technologies.

While we take reasonable measures to protect your data, no system is completely secure. For questions, contact support@hugsandgifts.com.

8. Children’s Privacy

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze traffic. Disabling cookies may affect Website functionality.

10. Grievance Redressal / Compliance Officer

Name: Mr. Akash S Ghosh
Designation: Compliance / Grievance Officer
Email: grievance@hugsandgifts.com
Response Time: Acknowledgement within 48 hours and resolution within 30 days